Privacy Policy
How Texas Water Damage Solutions collects, uses, and protects your information.
Texas Water Damage Solutions ("we", "our") respects your privacy. This policy explains what information we collect through our website, how we use it, and the choices you have. It applies to information collected through texaswaterdamagesolutions.com and the contact forms and phone calls described here.
If you have questions about this policy, call (469) 548-7594.
Information We Collect
When you contact us through the website form or by phone, we may collect:
- Your name
- Your phone number
- Your email address, if you provide one
- Your city and property address, as relevant to the service request
- A description of the water damage or service you are asking about
- Any photos or details you choose to share about the loss
We collect only what you choose to give us, and only for the purposes described below.
Like most websites, ours may automatically collect limited technical information when you visit, such as your browser type, device type, pages viewed, and general location derived from your connection. This is gathered through standard cookies and analytics tools and is used in aggregate to understand how the site is used and to improve it.
If you call us, the fact and timing of the call may be logged by our phone system, as is standard for service businesses.
How We Use Your Information
We use the information we collect to:
- Respond to your inquiries and service requests
- Schedule and perform water damage inspections and restoration work
- Communicate with you about your request or active job
- Improve our website and services
- Meet legal or regulatory obligations where applicable
We do not use your information for purposes unrelated to these without your consent.
No Sale of Your Personal Information
We do not sell your personal information. We do not share your contact details with third parties for their marketing purposes. If our practices ever change in this regard, this policy will be updated first.
Cookies and Similar Technologies
Our site may use cookies to remember basic preferences and to gather anonymous usage statistics. You can control cookies through your browser settings; disabling them may affect some site features. We do not use cookies to collect sensitive personal information.
Third-Party Services We Use
Our website may rely on general third-party services to function, such as website hosting and analytics providers. These providers process information on our behalf and are limited to using it for that purpose. Our site may also contain links to external websites. We are not responsible for the privacy practices of external sites, and we encourage you to review their policies.
Data Security Measures
We take reasonable measures to protect your information from unauthorized access, disclosure, alteration, or destruction. These include limiting access to personal information to those who need it to serve you. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
Your Rights and Choices
You may contact us at (469) 548-7594 to:
- Ask what personal information we hold about you
- Ask us to correct inaccurate information
- Ask us to delete your personal information, subject to our need to retain records for legal, accounting, or service-completion purposes
- Ask us to stop contacting you for non-essential communications
We will respond to reasonable requests within a reasonable timeframe.
How Long We Keep Your Information
We keep personal information only as long as needed for the purposes described in this policy. Service request records are typically kept for as long as needed to complete the job and handle any follow-up, warranty, or accounting matters, after which they are deleted or anonymized. If you ask us to delete your information, we will do so subject to our legal and record-keeping obligations.
Marketing Communications You Receive
If you provide your contact details, we may occasionally send you service-related messages, such as follow-ups on a request or seasonal maintenance reminders relevant to water damage prevention. We will not send you marketing messages you did not agree to receive, and you can opt out at any time by contacting us at (469) 548-7594 or following the unsubscribe instructions in the message.
Your State Privacy Rights
Depending on the state where you live, you may have additional privacy rights under applicable state law, such as the right to know what personal information is collected about you, the right to request deletion, and the right to opt out of certain data sharing. We honor valid requests in accordance with applicable law. Contact us at (469) 548-7594 to exercise these rights, and we will verify your identity before responding, as the law requires.
Do Not Track Signals
Some browsers offer a "Do Not Track" setting. Because there is no common industry standard for responding to these signals, our site does not currently alter its behavior when it receives one. You can still control cookies through your browser settings as described above.
Children's Privacy
Our website and services are not directed at children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, contact us at (469) 548-7594 and we will delete it.
Changes to This Policy
We may update this policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on this page. Continued use of the website after changes are posted constitutes acceptance of the updated policy.
Contact Us About Privacy
For any privacy question or request, call Texas Water Damage Solutions at (469) 548-7594.
*This policy provides general information about our privacy practices. It is not legal advice.*
Send Us a Message
Questions about this policy? Send a message and we will respond during business hours.